Contact
Get in touch
We're a small outdoor gear business built for Australian ground, and we answer our own email. There's no ticket queue and no chatbot. A person reads every message.
Email us
This is the fastest way to reach us, and the only channel we monitor for orders, returns, warranty claims and privacy requests.
When we're around
Monday to Friday, 9:00am – 5:00pm Australian Eastern Time. We aim to reply within 1 business day and always within 2.
If you haven't heard back inside that window, check your junk or promotions folder before resending. Store emails get filtered more often than you'd think.
Make it one reply instead of four
If your message is about an order, please include:
- Your order number (it's in your confirmation email, starting with #)
- The email address you used to order
- The product name
- For a fault: what's happening, plus a photo or short video if you can
- For a delivery issue: your delivery postcode and the tracking number
Before you write
A few things are answered faster by the policy pages than by us:
- Delivery times and tracking: see our Shipping Policy
- Returns, refunds and warranty: see our Returns & Refunds Policy
- Changing or cancelling an order: email us as soon as possible. We can change or cancel an order until it has been dispatched.
If your question isn't covered there, write to us anyway. We'd much rather answer a question before you buy than process a return afterwards.
Other enquiries
- Wholesale and stockists: help@bealphes.com, subject line “Wholesale”
- Press and collaborations: help@bealphes.com, subject line “Press”
- Privacy and data requests: help@bealphes.com, subject line “Privacy request”
- Something we got wrong: tell us. We'd rather know.
Alphes is an online-only business shipping across Australia. All prices are in Australian dollars.
Free and untamed.
