Refund policy

Refund & Returns Policy

Last updated: 1 October 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at help@bealphes.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at help@bealphes.com.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The 30-day change-of-mind return described above is offered in addition to those rights, not instead of them.

Warranty against defects

Every Alphes product carries a warranty against defects in materials and workmanship. If a product fails because of the way it was made, email help@bealphes.com with your order number and a photo, and we will replace it or refund you at no cost to you.

This warranty does not cover impact damage, misuse, modification, or ordinary wear and tear.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept change-of-mind returns on gift cards or on items bought on sale. Nothing here limits your rights under the Australian Consumer Law if a sale item is faulty.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at help@bealphes.com.