Shipping policy

Shipping Policy

Last updated: 1 October 2026

Thank you for shopping with Alphes. This policy explains how and when your order will be delivered. If you have any questions, contact us at help@bealphes.com.

1. Where we ship

We currently ship to all addresses within Australia, including PO Boxes and Parcel Lockers. At this time, we do not ship internationally.

2. Order processing

All orders are packed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

During peak periods such as Black Friday, Christmas and major sales, dispatch may take up to 2 additional business days.

You will receive an order confirmation email as soon as your order is placed, and a shipping confirmation email with your tracking number once it has been dispatched.

3. Shipping options, delivery times and costs

Express Dispatch buys you priority in our packing queue, not a faster courier. It moves your order to the front of the line on our side; once the parcel is handed over, it travels on the same service as a standard order.

Delivery times are estimates and are not guaranteed. Remote and regional areas (such as parts of WA, NT and far north QLD) may take longer.

You can choose your shipping option at checkout.

4. Order tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your delivery. Please allow up to 48 hours for tracking information to update.

If your order has more than one item, it may arrive in separate packages, each with its own tracking number.

5. Delays

Occasionally, deliveries may be delayed because of factors outside our control, such as extreme weather, carrier delays or high seasonal volume. If your order is significantly delayed, we will contact you by email with an update.

6. Incorrect address

Please make sure your shipping address is correct before placing your order. If you notice a mistake, email us at help@bealphes.com as soon as possible. We can update the address only if the order has not yet been dispatched.

We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery, and additional shipping costs may apply.

7. Lost, stolen or damaged parcels

• Lost parcels: if your tracking has not updated for 7 business days, or your order has not arrived within 15 business days of dispatch, please contact us and we will investigate with the carrier.
• Marked as delivered but not received: please check with neighbours and around your property first, and wait 2 business days, as parcels are sometimes scanned as delivered before they arrive. If it still hasn't arrived, contact us and we will help.
• Damaged on arrival: please email us within 7 days of delivery with your order number and photos of the product and packaging, and we will arrange a replacement or refund.

8. Your rights

Nothing in this policy limits the consumer guarantees you have under the Australian Consumer Law, including your right to have goods delivered within a reasonable time.

9. Contact us

For any questions about your order or delivery, contact us at:

Email: help@bealphes.com
We usually reply within 24–48 hours on business days.